Team Lead for US Healthcare Billing | Get a 15K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Access and retrieve claim information through various medical billing portals
• Contact insurance companies or patients via phone when necessary to follow up on claims
• Accurately input data into a live spreadsheet.
• Ensure timely and accurate submission and follow-up of medical claims
• Collaborate with team members to identify billing issues.
• Overseeing daily operations for all agents delivering high-quality and valued services. 
• Conducting training and coaching, including insights and action plans to improve
• Analyzing and reporting on productivity and other metrics - such as attendance, end of day reports, and compliance with company protocols
• Ensuring that the client is updated on significant program activities, issues, and concerns through calls, emails, meeting, reports
• Performing productive work for the clients and other supervisory tasks as required

• At least 1-year BPO experience as a Team Lead
• Extensive experience with US Healthcare Insurance (Claims, Benefits, Eligibilities, Denials)
• Excellent verbal and written English skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
• Willing to work onsite in SHAW MANDALUYONG
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives