Team Lead for Voice Support | Pioneer Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Team Lead

• Lead and mentor a team of billing specialists focused on authorizations and credentialing.

• Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures.

• Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity.

• Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims.

• Conduct regular team meetings to discuss challenges, workflow improvements, and best practices.

Appointment scheduling and adjustment

• Handle incoming calls to book appointments based on the client's preferred schedule. 
• Make outbound calls to confirm scheduled appointments. 
• Manage customer inquiries and promptly address concerns. 
• Offer accurate and detailed information about our products and services to customers. 

• 1 - 2 years of BPO experience in a Voice account
• At least 6 months of Team lead / supervisory experience
• Healthcare account experience is an Advantage
• Excellent verbal and written English skills
• Ability to multitask (taking calls and responding to emails)
• Organized and keen to details
• Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives