Team Lead, Migration Implementation

JOB SUMMARY:

The Team Lead for the Migration Teamoversees a group of specialists in facilitating seamless transitions for clients migrating from legacy software to our new SaaS platform. This role requires strong leadership, a focus on customer satisfaction, and a deep understanding of migration processes to enhance the customer experience.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

-Lead, guide, and mentor a team of 4-6 Migration Specialists to foster collaboration, accountability, and continuous improvement while also actively participating in migration activities.

-Monitor team performance metrics, identify areas for improvement, and implement training initiatives.

-Engage in constructive feedback within a peer review environment to cultivate a culture of continuous improvement and professional development.

-Collaborate with cross-functional teams to streamline processes, enhance customer experiences, and improve service delivery.

-Conduct training sessions for team members on new processes, tools, and industry best practices.

-Oversee project planning, resource allocation, and risk mitigation strategies for the migration program.

-Act as a liaison between the migration team and senior leadership, providing regular updates, and supporting the development and implementation of strategic initiatives to improve the migration experience.

-Champion a customer-centric approach, prioritizing satisfaction, and retention throughout the migration process.

-Manage and resolve customer escalations related to the migration process to ensure a seamless transition to the new generation software, maintaining customer satisfaction and loyalty.

-Stay abreast of industry trends and best practices, incorporating insights into team strategies.

QUALIFICATIONS:

EDUCATION: Bachelor or associate degree in Engineering, Computer Science, or Business Management, or equivalent

EXPERIENCE: 3+ years of experience in client services, project management, training, or consulting, with at least 2 years in a leadership or managerial capacity.

WHAT DO YOU NEED:

-Proven track record in managing migration projects.

-Experience leading and developing cross-functional teams.

-Strong understanding of SaaS platforms, cloud technologies, and migration methodologies.

-Excellent communication, interpersonal, and conflict resolution skills.

-Demonstrated strategic thinking and data-driven decision-making abilities.

-Commitment to fostering a diverse, inclusive, and supportive work environment.

-Experience working cross functionally with Globally distributed teams across time zones in a remote environment.