Team Lead - PDS Technology

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties and responsibilities

• Providing support to end-users via phone, email, chat, or in-person.
• Identifying and diagnosing system issues and determining the root cause of the problem.
• Documenting support tickets, including details of the issue and the steps taken to resolve it.
• Working closely with system developers to resolve complex technical issues and to develop solutions to recurring problems.
• Testing system updates and new releases before they are deployed to end-users.
• Providing training and support to end-users on how to use system applications effectively.
• Maintaining knowledge of the latest system updates and releases, as well as industry trends and best practices.
• Collaborating with other support teams to ensure that system issues are resolved in a timely and effective manner.
• Developing and maintaining support documentation, including user guides, troubleshooting guides, and knowledge base articles.
• Participating in the development and implementation of system support policies and procedures.
• Assists the Team members with day-to-day operations
• Gathers, verifies, and manipulates data for report generation
• Help drive critical business decisions by analyzing metrics and designing reports
• Create and design report templates that the Team members can use to generate reports themselves. The intention is to have minimal need for an explanation of data and maximize the value of the system/tool through actionable insights
• Working with Key Operation stakeholders across the account globally

Requirements

• Clear and effective verbal and written communication skills.
• Demonstrate proactivity in delivering the role.
• Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.
• Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.
• Adaptability and Flexibility to changes in work priorities.
• Strong problem-solving skills to identify and resolve challenges / roadblocks
• Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia
• Proven work experience as a team leader or supervisor and
• In-depth knowledge of performance metrics

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.