Team Lead - Retail

Nature Of the Account: Retail

Start Date: 15-Aug

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: Undergraduate/College Grad

Work Experience:

• At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)

Responsibilities:

• Team Management: Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.
• Communication: Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.
• Coaching & Development: Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential
• Conflict Resolution:Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere