Team Lead Sales

We are looking for a team lead sales to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer satisfaction and loyalty.

To be successful in this role, you will need to have:

• At least 1 year of experience in customer service and sales

• Excellent communication, interpersonal, and leadership skills

• Ability to work under pressure, multitask, and solve problems

• A positive attitude, a growth mindset, and a willingness to learn

As a Team Lead Sales, you will:

• Monitor and evaluate the team's performance and quality of service

• Provide regular feedback and coaching to the team members to improve their skills and knowledge

• Resolve any issues or complaints that arise from customers or clients

• Motivate and encourage the team to achieve sales targets and goals

• Collaborate with other team leads and managers to ensure alignment and coordination of activities

• Report on the team's progress and achievements to senior management

Requirements:

• Bachelor's degree in Business Administration, Management, or related field

• At least 1 year of experience in BPO as Customer Service in sales

• At least 1 year of experience in supervisory or leadership role

• Excellent communication, interpersonal, and leadership skills

• Proficient in Microsoft Office, CRM software, and other relevant tools

• Ability to work under pressure, multitask, and meet deadlines

• Ability to motivate, inspire, and develop a high-performing team

• Customer-oriented, results-driven, and problem-solving attitude

• Looking for candidates available to work:
  • Monday: Evening
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role