Team Lead - Travel

Start: ASAP

Type of Support: Voice

Work Arrangement: Onsite

Nature of the Account: Travel (Collections Outbound)

Site Assignment: QC Manila

Shift Schedule | Restdays: US Business hours

Educational Requirement:

• College Graduate
• Undergraduate 2nd year completed

Work Experience:

• Overall 2 years team lead experience, and 1 year collections supervisor background (financial banking/telco/healthcare, etc.)

Responsibilities:

• Team Management: Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.
• Communication: Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.
• Coaching & Development: Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential
• Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere