Team Lead - Travel Airlines (Cebu) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement:

• College Graduate

Qualifications:

• Minimum of 2 years in Travel industry experience for support roles

Job Description: 

• Inspire and guide front-line agents to consistently achieve daily performance targets and KPIs.
• Act as the go-to resource for team questions, escalations, and essential support.
• Establish clear, achievable goals, deadlines, and expectations to keep the team focused and motivated.
• Deliver hands-on operational support and swift problem-solving in real-time.
• Drive and track monthly KPIs, including CSAT, sales, and client-specific metrics, to ensure success.
• Utilize performance data to provide insightful coaching and foster continuous team improvement.