Team Leader | Healthcare Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Lead and mentor a team of billing specialists focused on authorizations and credentialing.

• Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures.
• Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity.
• Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims.
• Conduct regular team meetings to discuss challenges, workflow improvements, and best practices.

• 1 - 2 years BPO experience handling US Healthcare Insurance

• At least 6 months of team lead / supervisory experience
• Knowledge with Authorization and Eligibilities
• Excellent verbal & written English skills
• Amenable working onsite in Mandaluyong
• Willing to work night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives