Team Leader - Healthcare Account

Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.

Neolytix is building a truly global and modern workplace with a commitment to a 100% virtual remote workforce.

Key Responsibilities:

• Lead a team of Customer Service Professionals.
• Respond to clients on any process related queries and manage 1st level escalations.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with managers to resolve any personnel problems or conflicts that may arise in the team.
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
• Identify trends within the portfolio to aid collections and improve the productivity.

Job Type: Full-time

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Night shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Application Question(s):

• How much is your expected salary?
• How much is your previous/current salary?

Experience:

• Team Lead: 2 years (Required)
• Healthcare Account: 2 years (Required)