Team Leader (Subject Matter Expert) (Insurance Account)

Responsibilities:

• Attend to real-time needs such as, but not limited to, call escalations floor support
• Monitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agents
• Communicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual improvements in performance
• Coordinate with other departments for employee concerns
• Render phone time to keep product knowledge, skills and behaviors up to date

Requirements:

• 2-year undergraduate degree (communications arts and education majors preferred)
• At least 1-2 years of experience as a call center/BPO Team Leader/Subject Matter Expert in an insurance account is required
• Excellent Verbal and Written Communication Skills
• Experience in developing talents to its full potential
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays)

Job Type: Full-time

Pay: Php24,000.00 - Php27,000.00 per month