Team Leader (Voice)

Employment Type: Full-Time Employment

Work Setup: 100% Onsite

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 40,000 to 45,000 PHP/Monthly

Job Description:

• Oversee a group of associates in performance, address behaviors/opportunities and monitor progress.
• Regularly coach associates on their performance to ensure key metrics are achieved.
• Identify performance related issues, develop an action plan for improvement and implement corrective action.
• Ensure that contractual Key Performance Indicator and financial expectations are delivered
• Communicate expectations to employees and provide timely updates

Job Requirements:

• At least 3 years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
• Proven Sales background
• Strong communication skills, both written and verbal
• Ability to mentor, coach and provide direction to a team of employees
• Amenable to work in Eastwood City, Libis

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.