Team Leaders (Dayshift Onsite - Cebu)

VA Platinum is hiring Team Leaders (Multiple Vacancies)!

Ready to switch to a fixed dayshift schedule with weekends off?
Are you interested in growing your leadership experience and speaking directly with clients (AU)?

Join VA Platinum!

About the Role:

Team Leaders manage and lead a team of Virtual Assistants (VAs). Their main tasks are people and client management. They communicate company goals, safety practices, and deadlines to team members. Motivate team members and assess performance. Provide help to clients, and client's staff, including coaching, and keeping clients and management updated on team performance. Communicate concerns and policies among clients, management, and team members.

Ideal Candidate:

• Must have at least 3 years experience as a Team Leader/ Supervisor/Manager in the Virtual Assistant, BPO, KPO, or Shared Service industries
• Bachelor's Degree holders are preferred
• Client Management or Account Management Skills - Experience in dealing with clients is preferred
• High-level competence in Microsoft Office (skills in other software or CRMs will be an advantage)
• Key skills must include: Excellent written and verbal English, Analytical thinking, Strong organizational skills, People Management
• Key attributes must include the ability to work with a team, results, and client-focused

Tasks and Responsibilities:

• Supports Management, Clients, and team members (VAs).
• Liaise with clients if they have any questions or concerns pertaining to their staff (VAs) or company objectives.
• Liaise with clients when onboarding and offboarding staff (VAs).
• Serving NTEs, sanctions, and coaching logs.
• Checks attendance, and reports the tardiness and absences to the VAP HR Call-Ins Group chat for tracking and monitoring.
• Provides encouragement to team members (VAs), including communicating team goals and identifying areas for new training or skill checks.
• Conducts Catch-Up Sessions with team members (VAs).
• Answering questions and empowering team members (VAs) with skills to improve their confidence, product knowledge, and communication skills.
• Oversees team members (VAs) work for quality and guideline compliance.
• Develops strategies to promote adherence to company regulations and performance goals.
• Conducts team meetings to update on best practices and continuing expectations.
• Generates and shares comprehensive and detailed reports about performance, company-related objectives, and deadlines.
• Creating a pleasant working environment that inspires the team.

Industry-leading benefits:

• HMO coverage on Day 1 of employment for you and 2 dependents and we include dental coverage.
• 2-week paid Christmas Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the dayshift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need:

• Stable Internet Connection (at least 10 Mbps)
• Laptop or PC w/ Webcam
• Must be willing to work on-site (IT Park Office)

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About VA Platinum:

VA Platinum is a leading, fast-growing offshore staffing solution for Australian small and medium businesses.

VA Platinum recruits, trains, and manages virtual assistants (VAs) to support Australian business owners in reaching their full potential. By providing cost-effective VAs in the Philippines, we help business owners reduce salary costs, free up time, and achieve their purpose. At the same time, we enable our staff in the Philippines to live better lives.

We are not your average Virtual Assistant provider in the Philippines. Everything we do focuses on being extraordinary from our superstar staff to our business coaching services, our culture, and our impressive systems.

Other Cebu-Based Career Opportunities:

• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Executive Assistants
• Digital Marketing Specialists
• Team Leaders
• Project Managers
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners