ROLE SUMMARY
The Team Lead II will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs.
SCHEDULE : 8:00 AM – 5:00 PM Pacific Standard Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE : Full Time
WORK ARRANGEMENT : Remote
ESSENTIAL FUNCTIONS
- Coordinate and supervise daily/weekly/monthly activities of team members
- Understand the business, priorities, and agenda of clients to manage the day-to-day operations
- Monitor performance metrics and ensure delivery of targets/goals
- Coordinate work activities with the operations manager
- Identify and resolve operational problems using defined processes, expertise, and judgment
- Comply with reporting requirements of each team handled
- Provide coaching, feedback, and annual performance reviews
- Conduct training needs analysis in collaborating with the operations manager
- Participate in creating training programs and developmental opportunities for direct reports
- Monitor and impose compliance with company policies and procedures
- Facilitate formal corrective action in collaboration with HR
- Comply with the terms and conditions of the employment contract, company policies, and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)
QUALIFICATIONS
- Bachelor’s degree holder
- Seasoned leader (assistant manager level) with at least 5 years of people management experience
- In-depth knowledge of performance metrics
- In-depth knowledge of project management principles
- Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)
- Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)
- Technical savvy and have the propensity to learn new technology or platform in a short period of time
- Strong organization, oral and written communication skills
- Aptitude in data management, analytics, and reporting preparation
- Uncompromising professional standards and integrity
What awaits you upon securing the position?
- Assured allowances
- Leave credits
- Overtime Pay
- Night differential benefits
- Comprehensive health and life insurance upon hiring, covering one free dependent
- Special anniversary incentives
- 13th-month salary bonus
- We provide the necessary equipment!
Other Details
- Work Schedule: Night Shift
- Full Time
- Permanent WFH set-up
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
- Work from home
Schedule:
Supplemental pay types:
- 13th month salary
- Anniversary bonus
Experience:
- Client Management: 5 years (Preferred)
- Coaching: 5 years (Preferred)
- process improvement: 5 years (Preferred)
- Training: 5 years (Preferred)
- interviewing: 5 years (Preferred)
- performance metrics: 5 years (Preferred)
- project management: 5 years (Preferred)
- Outsourcing Industry: 5 years (Preferred)
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