Team Lead/Team Manager/Operations Manager

itm8 Philippines Inc. is a department branch of itm8 A/S, a global IT company that has emerged and grown from an entrepreneurial mindset. It is operating to support thousands of international companies and its offices across the world.

itm8 A/S is the leading Danish provider of IT outsourcing services to the private and public sectors. It is represented in four countries: Sweden, Denmark, the Czech Republic, Germany, and the Philippines with a total of 28 branches and is composed of more than 1700 itm8s.

At itm8, boundaries of IT solutions are expanding with focus on four business-critical areas namely Cloud Services, Digital Transformation, Application Services and Cyber Security.

itm8 Philippines Inc. is looking for individuals to join its powerhouse of IT professionals. The company offers not only boundless opportunities for growth and career advancement but also appealing benefits to its employees and their dependents.

Are you a keen technology geek who is ready to take complex technical issues and is passionate about finding the optimal solution for the customer’s entire IT lifecycle? Do you thrive in a fast-paced environment and takes pride in delivering best in class customer experience? Then, the following job opportunities might be for you. See the job descriptions for full details.

Position: Team Lead (function similar to Team Manager/Operations Manager)

Qualification:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related course, or relevant work experience.
• Good oral English communication skills.
• Proven work experience as a team lead or supervisor.
• In-depth knowledge of performance metrics.
• Organizational, time-management and leadership skills.
• Experience in managing customer service or technicalsupport group in a business process outsourcing set-up.
• Experience in technical troubleshooting of Windows systems, MS Office products, and 3rd party software is an advantage.
• Knowledge on computer hardware/software, network, and general computer usage is a plus.

Description:

• Lead and coach team members to ensure that they are equipped with necessary skills, tools, and knowledge to meet or exceed performance metrics and deliver exceptional client services.
• Regularly monitor and analyze performance metrics to identify areas for improvement and implement action plan to address issues and optimize processes.
• Conduct performance evaluations to help team members reach goals at work and in the organization.
• Collaborate with cross-functional teams to develop and refine workflow to enhance productivity.
• Implement effective strategies to improve customer experience.
• Morning or afternoon shift only .

JOIN US AND ENJOY THESE BENEFITS:

• Health Insurance
• Scholarship Assistance for Employee's Dependents
• With Free meals

Job Type: Full-time

Benefits:

• Health insurance
• Staff meals provided

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift

Supplemental pay types:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Required)

Language:

• English (Required)