Team Manager - Onsite

• Communicate with assigned staff to ascertain workflow efficiency, job satisfaction, employer issues, and any other grievances on a regular basis. Communication may include mentoring and counselling.
• Review daily attendance of allocated staff on Sprout.
• Facilitate the PDA (Performance & Development Appraisal) - full cycle based on a schedule and allocation maintained by the Department Head.
• Monitor any IT, HR, OPs and AM issues of the staff that have been raised as tickets. Pending tickets are to be followed up via an updated HubSpot ticket.
• Ensure all client and staff communications are entered into HubSpot.
• Keep system records on OneDrive: start dates, hours designation, calls made, issues, and client contacts.
• Review and advise on weekly summary reports.
• Submit a Daily Shift Update Report – highlighting any issues to be addressed with a traffic light system for Senior Management.
• Undertake other specialist tasks as advised by the Department Head.
• In collaboration with HR, and with consultation with the Department Head, undertake counselling with staff on the potential need for disciplinary action.
• Request for feedback and responses from other units on pending concerns raised on Hubspot.
• Raise all assigned staff HR. IT, Ops and AM issues in HubSpot - notes or tickets.

• Bachelor's degree in Communications, Corporate Management, or related fields preferred.
• Minimum 5 years of experience in corporate management, operations, or administrative support roles.
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office, HubSpot and Trello.
• Willing to work from our Ortigas office.

As a Twoconnect employee, you get to enjoy the following: 

• HMO benefits 
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture