Team Manager - Streaming Account

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Our most successful candidates will have:

• Proficiency in MS Office, especially Excel and PowerPoint, to track team metrics, prepare reports, and present insights relevant to a dynamic music streaming environment.

• Experience in fast-paced, digital-first environments, ideally within media, entertainment, or streaming services, to effectively adapt to industry trends and evolving customer expectations.

• Strong people management skills, with the ability to build trust, motivate teams, and foster a collaborative culture aligned with the fast-evolving world of music and digital content.

• Sharp analytical thinking, with the ability to interpret operational data, identify user behavior trends, and drive performance improvements that enhance the streaming customer experience.

• Exceptional verbal and written communication skills, essential for articulating feedback, managing escalations, and collaborating with cross-functional teams across support, content, and technical departments.

• A genuine passion for digital entertainment is a strong plus, helping to connect with the brand and the audience more effectively.

All your information will be kept confidential according to EEO guidelines.