Technical and Billing Support Representative

Duties and Responsibilities:

-Inbound and outbound calls with clients Utilizes effective probing and listening skills to generate opportunities for the company and solutions for the customer.
-Resolves customer problems promptly and accurately in a manner that will retain promote customer loyalty and retention.
-Experience in direct-to-consumer collections
-Knowledge of billing all state-funded/HCD-type agencies and Insurance customers
-Knowledge of account conversation and handling denials (conversion from Insurance covered to private pay )
-Experience in handling and providing technical troubleshooting steps to elderly
-Experience handling Invoice submissions to payers
-Experience handling payment processing over the phone
-Experience handling missing payments and overpayments.
-Uses Case Management system to provide information to update customer interaction and review previous customer case note.
-Provide excellent customer service support by providing troubleshooting tips and Specific technical instructions.
-Strong tech exp with excel, billing software, MS Office, and insurance portals
-Good in excel, comms skills, organizational skills, time management, general knowledge of billing systems and structure, analytical skills, critical decision making, knowledge about HIPAA, SSEP and Sedona.

Preferred Qualifications:

- At least 1 year of Technical Support and Billing and Customer Service experience –insurance collections preferred.
-Proven knowledge of and experience with SSEP, Sedona and medical device (PERS)
-Outstanding interpersonal, verbal, and written communications skills required.
-Must be flexible and able to work in a fast-paced, heavy volume work environment.
-Demonstrated computer, prioritization, and time management skills.
-Experience working at insurance companies/payors or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is high desirable.