Technical Customer Service Representative

• Verify a customer's identity from the order to mitigate fraudulent orders via email or phone

• General virtual assistant tasks when required, including contacting customers for stock changes, identifying price errors and bugs on the website for QA/QC, data entry for warranty (customers, serial numbers and product, etc)

• Respond to customer emails related to technical support for gaming PCs

• Troubleshoot common PC issues, including no display, no POST, driver problems, Windows issues, BIOS settings, and performance concerns

• Provide clear, step-by-step technical guidance to customers of varying experience levels

• Handle live chat and occasional phone support when required

• Assist with pre-purchase and post-purchase technical questions relating to PC components and compatibility

• Escalate complex technical issues with clear notes and context

• Document customer interactions, troubleshooting steps, and resolutions accurately

• Stay up to date with current gaming PC hardware trends (CPU, GPU, RAM, motherboards, etc.)

• Follow internal support procedures and response standards

• Work closely with technical and operations teams to resolve issues efficiently

• Candidate Requirements

• Fluent written and spoken English

• Aged 20-35 years old, male

• Strong personal interest in gaming PCs as a hobby, with hands-on experience

• Previous customer service experience is highly preferred but not required

• Practical technical experience with PC hardware and troubleshooting is more important than formal customer service background

• Confident communicating via email, live chat, and phone

Join the A-Team and experience the A-Life!