Technical Customer Support

About You

• Customer centric approach and dedicated to solving customer problems
• An active listener who understands customer pain points and takes action
• Love for technology and solving technical issues
• Prior experience in customer support highly desirable
  

• Responding to our customers’ concerns across CHAT, EMAIL, and CALLSbased on the SLA set or even faster!
• Always striving to educate our customers about the company, our product, and our products’ features.
• Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution.
• Walking your customers through tricky installation processes and troubleshooting.
• Looking for alternative solutions that will allow you to prioritize. Bring ideas on how to help your customers achieve the same outcome just without you.
• Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate, and followthe quality framework.
• Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts.
• Confidence in your decision to close customer cases, knowing that you came to a solution both yourself and the customer are excited about

• Equity with high growth potential, and a competitive salary and bonus structure
• Hybrid setup (office is located in Taguig City)
• HMO + 2 dependents on Day 1
• Have lunch with us! We provide catered lunches plus groceries for breakfast, and snacks to keep you energized for the day.
• At SafetyCulture the bar is stocked for Friday drinks and celebrations. And we have a lot to celebrate!
• We know how to throw a party. From karaoke to offsite incentives, there are plenty of opportunities to socialize.
• Our office is open and trendy, creating an environment of creativity and collaboration. It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.