Technical Officer

SGS is the world’s leading inspection, verification, testing and certification company. SGS operates a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety, and compliance.

PRIMARY RESPONSIBILITIES

• Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards

• Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
• Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy

REPORTING LINE

• Global Standardization and Operations Manager

SPECIFIC RESPONSIBILITIES

• Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
• Develops new policies, rules, instructions for existing and new PCA contracts
• Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
• Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of

-      Technical Direction

-      Policy Clarification

• Advises Certification Centres contract teams on complex and highly technical cases.
• Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
• Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Perform other tasks to achieve operations efficiency, as maybe required by Management.
• Assist in the maintenance of the Quality Management System
• Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
  • Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
  • Compliance to Company Policies, Rules and Regulations
• • Monitor results and take corrective actions
• • To ensure strategic planning of goals of the Department.
  • Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
  • To provide PCA-related technical support as required by Management.
  • To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.

PROFILE

• Graduate of at least a Bachelor’s course in Business or Engineering
• Minimum 7 years experience in the industry and in any combinations of the following fields:

• Technical regulations (WTO-TBT rules)
• Standardization 
• Quality Assurance
• Laboratory Testing
• Conformity Assessment (certification/accreditation)
• Management Systems Auditing (QMS,EMS, etc.)

• Competent knowledge of all aspects of trade, export procedures, technical regulations and documentation.
• Complete understanding and expertise in product certification or conformity assessment process, essential product specifications, and applicable standards as well as customs classification rules.
• Minimum 5 years proven Management Experience with People Management skills of a medium to large size organization.  Management experience in the areas of Production Process Assembly and/or Trade Data Assembly is an advantage.
• Good knowledge in the ISO 17020 and the ISO 17065 standards.

REQUIRED SKILLS

• Experienced in SGS TFS services, an advantage
• Product Technical expertise and/or Language Skills expertise an advantage
• Familiar with management statistical analysis
• Familiar with International Trade Practices. Trade experience in import or export or customs brokerage and/or banking procedures an advantage
• Excellent Presentation and training skills
• Above average communication skills
• Computer literate          
• Decisive, Assertive and Results Oriented
• International Job experience, exposed to cross-cultural style of Management, an advantage
• Willing to travel and willing to be relocated, if necessary