TECHNICAL OPERATIONS HEAD

Key Responsibilities:
1. Service Delivery Strategy: Develop and implement efficient IT service delivery strategies, aligning with organizational goals and client needs.
2. Team Leadership: Lead, motivate, and manage a diverse team of IT professionals, fostering a culture of excellence and continuous improvement.
3. Client Relationship Management: Build and maintain strong, long-term relationships with clients, understanding their needs and ensuring their satisfaction with service delivery.
4. Operational Management: Oversee the day-to-day operations of service delivery, ensuring adherence to policies and procedures.
5. Performance Monitoring: Regularly evaluate service performance against key metrics and client feedback, implementing corrective actions as needed.
6. Budget and Resource Management: Manage budgets and resources efficiently, ensuring optimal deployment for maximum service effectiveness.
7. Risk Management: Identify potential service delivery risks and implement mitigation strategies.
8. Continuous Improvement: Drive continuous improvement initiatives, stay abreast of industry trends, and incorporate best practices into service delivery.

Qualifications:
Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years of experience in IT service management, with at least three years in a managerial role.
Relevant certifications such as ITIL (Information Technology Infrastructure Library) or PMP (Project Management Professional) are preferred.