Technical Operations Manager (IoT & API)

We’re a global leader in smart mobility solutions looking for a Technical Operations Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.

Responsibilities:

• Lead day-to-day support operations and resource planning


• Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution


• Oversee product health and initiate corrective actions when needed


• Provide feedback for system enhancements and new product development


• Manage service delivery, customer support, and technical training


• Review vendor performance and manage service-related costs

Requirements:

• Degree in Engineering (preferably electronics or related field)


• 5+ years in technical support with leadership experience


• Familiar with system integration or SaaS platforms


• Strong troubleshooting, communication, and people management skills


• Hands-on, analytical, and solution-oriented