Technical Service Manager - #35068

Company Profile:

Our client is a business-to-business (B2B) solutions provider that supports manufacturers by supplying specialized materials essential for production. Rather than producing these materials themselves, the company acts as a trusted partner between global material manufacturers and industrial clients, helping source products such as adhesives, sealants, coatings, solder, and other specialty materials.

These solutions are used across a wide range of industries, including aerospace, electronics, transportation, energy, and general manufacturing, ensuring that clients have access to the right materials needed to build and maintain high-performance products.

What sets the company apart from a typical distributor is its strong technical expertise and consultative approach. Beyond simply delivering materials, the company works closely with engineers and production teams to recommend the most suitable solutions, address manufacturing challenges, and improve efficiency or cost-effectiveness. By combining reliable supply with expert guidance, they serve as both a strategic sourcing partner and a problem-solving resource for its customers.

This is a great opportunity to work in a collaborative, customer focused and solutions driven company. It values accountability, continuous learning and adaptability in a fast paced and evolving company.

 Overall purpose and responsibilities of the role:

The ideal candidate is a hands-on semiconductor engineer with strong die attach and troubleshooting experience gained from a production floor environment. They should be comfortable providing technical support through email, remote sessions, and onsite troubleshooting while working closely with engineering, sales, and production teams.

We are looking for someone who can independently solve technical issues, communicate clearly with stakeholders, and conduct technical training or coaching when needed. Candidates coming from process engineering, technical support, product engineering, or manufacturing support backgrounds within semiconductor packaging environments are highly preferred.

Must-have Skills/Qualification:

• Strong semiconductor manufacturing experience with hands-on production floor exposure.
• Experience in technical troubleshooting and support-related functions.
• Strong knowledge of die attach processes is highly preferred.

Experience supporting semiconductor packaging-related processes such as:

• Encapsulation
• Underfill
• Soldering
• Molding
• Cleaning
• Ability to independently perform technical troubleshooting responsibilities.
• Experience conducting technical training, coaching, or knowledge-sharing activities

Preferred Background

• Candidates from semiconductor manufacturing environments are welcome, even without aerospace industry exposure.
• Technical support or troubleshooting-oriented backgrounds are preferred over purely production-focused profiles.
• Leadership or team lead experience is an advantage but not required.
• Candidates transitioning from production floor roles into office-based technical support environments are open for consideration.

Duties and Responsibilities:

Provide technical troubleshooting support for semiconductor packaging and manufacturing-related concerns.

Support issues through:

·        Email

·        Online/remote troubleshooting

·        Onsite technical support

·        Analyze and resolve process-related technical issues.

·        Escalate unresolved concerns when necessary.

·        Maintain accurate technical records, documentation, and issue trackers.

Semiconductor Process Support

·        Support semiconductor packaging processes including:

·        Die attach

·        Encapsulation

·        Underfill

·        Soldering

·        Molding

·        Cleaning

Apply hands-on production floor experience to identify and troubleshoot manufacturing issues.

·        Provide technical guidance and recommendations related to semiconductor processes and applications.

Training & Knowledge Sharing

·        Conduct technical training and coaching sessions.

·        Support knowledge transfer activities across teams.

·        Organize and maintain technical reference materials and technical libraries.

·        Help internal teams understand troubleshooting approaches and technical processes.

Cross-Functional Collaboration

·        Work closely with:

·        Engineering teams

·        Technical teams

·        Sales teams

·        Production/manufacturing teams

·        Support a collaborative work environment while operating independently with minimal supervision.

·        Serve as a reliable technical resource for the organization.

Location: Hybrid

Employment: Full-time Employment

Client Direct Hiring

Schedule: 11AM - 7PM Manila