Technical Support

Octal Philippines Inc. is seeking a dedicated Field Technical Support professional to provide comprehensive on-site technical assistance to clients. The role involves preventive maintenance, troubleshooting, and timely resolution of technical issues related to IT assets including laptops, desktops, tablets, and printers.

Responsibilities:

• Conduct preventive maintenance for IT assets (laptops, desktop PCs, tablets/iPads, and printers).
• Perform physical inspections and cleaning of devices to ensure optimal functioning.
• Carry out system health checks and update operating systems and firmware regularly.
• Manage software patching and antivirus monitoring to maintain security and performance.
• Maintain printers and update printer drivers as needed.
• Perform performance testing and document preventive maintenance activities.
• Provide timely technical support and escalate issues when necessary.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience in technical support, preferably in a field service role.
• Strong knowledge of hardware, software, and networking principles.
• Excellent troubleshooting and problem-solving capabilities.
• Effective communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Willingness to travel to various client locations as required.

Mandatory Gov't Benefits