Technical Support Advisor - Premium Consumer Electronics Account

Job Highlights
HMO and life insurance coverage on day one.
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
Employee Assistance Program and Mental Health Consultations
Fast promotion and endless growth opportunities.
And many more!


#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards


What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and
offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer’s experience
Communicate positively with team members, customers, and other partners


Who are we looking for?
At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degree
Must have 1 year BPO experience with at least 6 months in a technical account
Good understanding of consumer electronics products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
Amenable to work rotating shifts (morning, mid, & night shifts)
Can work from home and in IT Park, Cebu City
With access to a quiet and secured room and at least 30 MBPS internet subscription


*Terms and conditions apply