Technical Support Analyst Tier 2

Company : Deployed Philippines Inc

Job Type : Full Time

Pasig, Philippines

Number of Applicants

:

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Technical Support Analyst Tier 2

Responsibilities

Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties.
Manage the WMS environments and migration of configurations between environments.
Support the operation and continuous improvement of the monitoring of cloud solutions.
SQL performance monitoring / index and query tuning.
Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
Maintain clear, concise communication with customers and internal teams. Accurately document all relevant information in the ticketing system.
Collaborate seamlessly with internal teams, external partners, and vendors. Proactively escalate tickets when necessary to ensure timely resolution.

Requirements

1. Required:
BA/BS Degree, Computer Science, MIS, or equivalent.
3+ years of technical customer support experience.
Experience in database (SQL / Oracle) queries, stored procedures, and performance tuning.
Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.).
Strong customer service skills.
Strong analytical, communication, and problem -solving skills.
Ability to prioritize tasks and self -manage.
Fluency in English.
2. Preferred:
Supply chain and distribution industry knowledge and experience.
Warehouse Management Systems (WMS) expertise in RedPrairie (JDA), Manhattan Associates, SAP
WM, Oracle -WM, Accellos, Infor, etc.
Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
Labeling (Bartender or Loftware) experience a plus
Reporting (Cognos, Business Objects, SSRS) experience a plus
Networking (Cisco, WAN/LAN, troubleshooting)

Work Arrangement

Work Setup: Flexible Work Arrangement
Work Hours: Tuesday to Saturday, 6AM -8AM (PHT) Flexi Start Time: 9 -Hour Workday, including 1 -hour lunch

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career -development opportunities, amazing work -life culture, and comprehensive benefits crafted to support work -life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth -oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Original job Technical Support Analyst Tier 2 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

Email

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Privacy Policy Terms of Use