Technical Support Assistant (B2B / SaaS)

Company : Growthassistant

Job Type : Full Time

Philippines

Number of Applicants

000+

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Job Description - Technical Support Assistant (B2B / SaaS)

GrowthAssistant is looking for a Technical Support Assistant (B2B / SaaS) for a hotel technology company in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card
Salary range: Php 40,000 - 50,000 per month

CORE TASKS:

Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
Reference Knowledge Base & internal resources to find relevant answers
Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
Follow processes to escalate inquiries as necessary

MUST-HAVE:

2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
Prior experience doing technical support for a SaaS / B2B software company

NICE-TO-HAVE:

Advanced technical skills and understanding

GROW-INTO:

Handling more complex support cases
Become a subject matter expert

Jumpstart your application by filling out our application form! We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way.

Original job Technical Support Assistant (B2B / SaaS) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Technical Support Assistant (B2B / SaaS)

Job Description - Technical Support Assistant (B2B / SaaS)

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