Technical Support Engineer

Key Responsibilities:

• Customer Interaction: Engage with customers through calls and digital communication to understand and address their technical issues, maintaining a customer-centric approach.
• Problem Solving: Follow the structured troubleshooting methodology, which includes problem identification, knowledge search, cause determination, solution identification, solution provision, and closure.
• Case Management: Efficiently manage customer cases from initiation to resolution, ensuring clear documentation and communication.
• Knowledge Sharing: Contribute to the knowledge base by documenting solutions and sharing insights with peers to enhance the collective expertise.
• Continuous Learning: Commit to ongoing learning and development to maintain and grow technical expertise, product knowledge, and support skills.
• Collaboration: Work closely with team members and other departments, including Sustaining Engineering, to resolve customer issues effectively.