Technical Support Engineer II - Eastwood, Up to 90K, Shifting

We are hiring for Technical Support Engineer II for a client based in Eastwood

This is an onsite work that follows a shifting schedule

Salary is up to 90K monthly based on hiring result and experience

Requirements:

• A minimum of 4-5 years of knowledge/prior experience in the Linux
  Operating System is required

• Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
• Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
• Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• Global support experience working with internal and external
  stakeholders is a requirement.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Job Description:

As a Technical Support Engineer II , you will be responsible for:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.