Technical Support Intern (6-month Internship)

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

• Monitoring issues and conducting daily quality control tasks
• Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Updating self-help documents so customers/employees can try to fix problems by themselves
• Testing and reporting defects to enhance issue resolution lifecycle

• Strictly a 6-month, full-time internship
• Good analytical and problem-solving skills
• Good communication skills with a strong customer focus
• Knowledge on mobile/web app development and operations
• Understanding of App/Web service issues and escalating incidents.
• Knowledge of quality control and issue reporting and monitoring
• Skilled in office software and issue trackers like MS-Excel, Google Sheets, Jira, Confluence.
• Team player and able to work under pressure

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.