Technical Support Representative

Job Skills

• Soft Skills
  • Intelligence - Ability to acquire understanding and absorb information rapidly.
  • Analysis Skills - Identifies problems and opportunities. Analyzes problems in depth. Determines root causes.
  • Communications (Verbal) - Communicates well one on one, in small groups, and public speaking. Fluent, quick on feet, command of language. Keeps people informed.
  • Communications (Written) - Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage.
  • Customer Focus - Monitors client satisfaction (internal or external). Establishes partner relationships with clients.
  • Adaptability - Not rigid. Copes effectively with complexity and change.
• Technical Knowledge
  • Basic experience managing internal and external customer support requests and projects utilizing a ticketing system such as Jira.
  • Basic experience managing, manipulating, cleaning, and auditing data sets using Google Sheets or Microsoft Excel.
  • Follows internal processes and uses available tools.
• Project Scope
  • Handles low to medium-complexity projects and support requests.
  • Focus on individual tasks.
  • Focus on small to medium single-team projects.