Technical Support Representative

Job Title: Technical Support Representative
Location: Cebu, Philippines
Job Type: Full-time, Onsite

Company Overview

CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises. This role offers you the opportunity to contribute to the growth of a new, dynamic BPO setup and advance your career with CSV Now. We are seeking skilled Technical Support Representative to join our team in the Philippines.

Role Overview

We’re not looking for average. We’re building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.

As a member of our Technical Support Representative team, you’ll be at the forefront of creating positive customer experiences. This role is ideal for someone who thrives in a dynamic environment, embraces continuous learning, and enjoys solving challenges creatively. You’ll play a key part in shaping how customers interact with our technology while contributing to a supportive and high-performing team culture.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve basic hardware, software, browser, and connectivity-related problems.
• Accurately document customer interactions, issues, and resolutions in the support system.
• Deliver clear, professional, and empathetic communication while maintaining a strong customer-focused approach.
• Collaborate with team members in a fast-paced technical support environment to meet service-level expectations.
• Escalate complex technical issues to higher-level support teams when necessary, following proper procedures.
• Demonstrate creativity and critical thinking in diagnosing issues and identifying effective solutions.
• Support basic network and connectivity troubleshooting when applicable.

Requirements

• Minimum of 6 months of Technical Support Representative experience.
• Must have solid computer skills, and the ability to adapt and learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills
• Ability to work in a fast-paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
• Must be hungry to learn, caring towards others, and creative in your problem solving.
• Knowledge of network infrastructure and connectivity is a plus .
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

Work Schedule & Setup

• Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
• Open to working flexible hours, including night, weekend, and holiday shifts.

We Offer

• 13th-month salary
• Two days off per week
• Government-mandated benefits
• HMO coverage after regularization
• Opportunities for career growth and advancement within the company