Technical Support Representative

Job Description:

Roles and Responsibilities:

• Handle customer inquiries through voice calls and email in a professional and timely manner.

• Troubleshoot and resolve product‑related issues by guiding users through step‑by‑step solutions.

• Accurately document customer interactions, issue details, and resolutions in the ticketing system.

• Maintain up‑to‑date knowledge of product updates, system changes, and troubleshooting techniques.

• Escalate complex or unresolved issues to higher-level support or engineering teams when needed.

• Guide customers on product usage, features, and best practices.

• Collaborate with internal teams to report bugs, recurring issues, and customer feedback.

Qualifications:

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience).

• Open to fresh graduates or early-career professionals

• Strong communication skills for both voice and written channels.

• Basic understanding of technical concepts (networking, system setup, software basics).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.