Technical Support Representative - Graduate Program

Technical Support Representative - Graduate Program (Rolling Intake)

Clark

Opportunity Expired

The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life.

This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

Job Responsibilities:

• Providing technical expertise on inbound calls or other electronic input (e.g. website, CHAT, or email) from customers for the purpose of resolving customer issues with devices (e.g. laptops, tablets, smartphones, and other consumer electronics) and software
• Ensure each interaction with a stakeholder of Asurion meets the agreed quality framework (HERO) employing initiatives to achieve a high-quality score
• Share technical solutions and knowledge with the team and contribute towards best practice
• Making sales or recommendations for products or services that best suit client needs
• Support initiatives that exceed customer expectations through a range of channels including but not limited to calls and online chat

Qualifications :

• Minimum high school diploma or equivalent
• At least 1 year of BPO technical support program experience is required
• At least 6 months of BPO Sales experience is required
• Proven experience in supporting others with mobile technology and other devices (this may include but is not limited to computers, gaming consoles, smart TVs, tablets, etc.)
• Outright HMO with dental coverage plus 3 free dependents on day 1
• 30 days annual paid time off can be availed upon regularization
• Early retirement benefits

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway

Degree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

F

I

Work rights

The opportunity is available to applicants in any of the following categories.