Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:
● Responding to support tickets in a thoughtful, efficient and friendly manner
● You will become a product expert, knowing features, modules and even bugs inside
and out
● Finding the root cause. Communicating with the development, product and QA
teams to prioritize and resolve customer issues
● Proactively communicate with professors on a regular basis to ensure that all their
issues and concerns are being dealt with. We aim to be proactive partners than
reactive.
● Report bugs and feature requests and follow-up upon implementation
● Contact and liaise with IT departments in universities and explain our requirements
to ensure compatibility before the start of classes.
● It would be great if you also knew a thing or two about Salesforce as well
Requirements
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Level 1 (1-3 years of exp)
College Graduate
● You have held a customer facing role previously and you loved it!
● You’re a problem solver and have exceptional diagnostic skills
● You know a lot (some may call you a wizard) about databases and logs.
● You know what a query is
● You get technology and are considered a nerd (we’re full of them here, don’t be shy)
● You’re not scared of code and get the logic behind it
● You are obsessively customer focused. You have a high level of customer service
aptitude and can manage customer expectations
● Your second nature is time management and prioritization
● You are curious and genuinely investigate the issues your customers are dealing
with. You assertively represent the voice of the customer
● You are an amazing communicator. You know how to listen, build rapport and
respond empathetically to customers
● You’re a master multi-tasker and keep your cool in high-pressure situations
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