Technical Support Specialist

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

• Manage email/calls by sending initial response and actions as per requests of T2 Engineer, Trading Partners, Clients and the likes
• End to end, responsibility of closing the tickets lies with the level – 1 team
• Occasionally involves technical query resolution, managing queries that may involve working on HTML pages and the likes
• Will monitor the central console and proactively raise service requests if needed
• Manage elevations/escalations based on Service Request Severity

Required Technical and Professional Expertise

• Technical/IT Background, College Grad, BPO experience
• Excellent oral and written communication skills
• Proficient with computers
• Troubleshooting analysis
• Ability to handle difficult situations

Work rights

The opportunity is available to applicants in any of the following categories.