Technical Support Supervisor (IoT and Telematics)

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Providing technical support to teams within the organization when required

• Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

• Maintaining and updating technical documents and procedures

• Identifying and resolving system issues

• Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

• Perform daily post installation/ QA validation

• Review systems and application logs for remote diagnostic of field devices

• Provide training and assistance to users of Cartrack application systems

• Provide on-site field support and installation

• Verify completion of scheduled jobs

• Internal IT support

Requirements:

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience

• Minimum 3 years of experience in the IT service industry.

• Proficient in English

• Excellent communication and interpersonal skills

• Hands-on and a positive attitude

• Technically independent with good initiative

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions