Technician IV, Engineering (Data Management, System Support and Troubleshooting)

ABOUT WESTERN DIGITAL

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Summary of the Role:

As the Technician IV, Engineering – Data Management, System Support and Troubleshooting, you will be responsible for supporting and sustaining data analytics and monitoring solutions that enable accurate, timely, and reliable business reporting. This role plays a key part in maintaining dashboards and monitoring systems, ensuring data integrity and operational visibility across critical processes. Close collaboration with engineers, process owners, and stakeholders is essential to ensure that monitoring tools and reporting systems effectively meet business needs.

Key Responsibilities and Role Accountabilities: 

• Maintain and support dashboards to ensure accurate and timely reporting.
• Update and sustain SAS and SQL programs used for data processing and reporting.
• Monitor data quality and ensure all monitoring dashboards and alerts are up to date.
• Troubleshoot and resolve data, dashboard, and system issues.
• Perform data validation and integrity checks to ensure reporting accuracy.
• Support automation and continuous improvement initiatives for monitoring and analytics solutions.
• Coordinate with engineers and stakeholders to address reporting and monitoring requirements.

Education and Work Experience:

• Associate or Bachelor's degree in Electronics Technology, Information Technology, Computer Technology, Computer System Management, Information System Management or a related field of study.
• Atleast 3 years of work experience in data processing, maintaining dashboards, reporting and monitoring processes.
• Industry exposure in Electronics or Semiconductor Manufacturing setup is highly preferred.

Skills and Competency Requirements:

• Ability to analyse data, identify issues and recommend solutions.
• Ability to communicate clearly and collaborate effectively with team members and stakeholders.
• Ability to maintain a high level of attention to detail and ensure data accuracy and integrity.
• Ability to investigate data discrepancies and identify potential issues.

Other Requirements:

• Open to employment opportunities in Binan City, Laguna, CALABARZON, Philippines.
• Open to an onsite reporting arrangement.
• Open to a shifting work schedule.

Important Reminders:

• We provide free medical examination.
• We do not collect any original documents.
• We do not collect any fees at any stage of the hiring process.

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected].