Technology Implementations Specialist

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technology Implementation Specialist plays a crucial part in ensuring our customers successfully implement and configure our platform to meet their business needs. plays a crucial part in ensuring our customers successfully implement and configure our platform to meet their business needs. 

This is a hybrid technical and consultative role, requiring a deep understanding of automation, and CRM technologies. While you won’t be expected to develop solutions from scratch, you should be comfortable modifying, configuring, and optimizing existing systems to meet business requirements. You will collaborate cross-functionally with clients, internal teams, product experts and technology partners to deliver customized solutions that maximize Iterable’s value.

WHY DO WE WANT YOU

We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

WHAT WILL YOU DO

• Lead the end-to-end process of researching, configuring and optimizing Iterable’s platform based on customer requirements and use cases.
• Collaborate with Customer Success, Solutions Engineering, and Product teams to provide tailored product implementations.
• Assist in troubleshooting and resolving configuration-related issues.
• Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment (with limited support provided from Engineers).
• Provide guidance and training to customers on platform capabilities and best practices.
• Conduct technology readiness evaluations by analyzing customer problem statements, desired outcomes, and documentation for customer suitability.
• Create and maintain documentation related to configurations, workflows, and processes.
• Identify opportunities for automation and process improvement in product configuration.
• Stay up to date with Iterable’s latest features and enhancements to provide expert-level support.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with keen attention to detail
• Passionate about customer satisfaction and innovative technology

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 2-4 years of experience in product configuration, implementation, or a similar role in a SaaS environment.
• Strong understanding of marketing automation, customer engagement platforms, or CRM solutions.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Technical proficiency in APIs, data integration, and workflow automation.
• Experience configuring and managing automation and/or CRM tools (e.g., Zendesk, Gorgias, HubSpot).
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Strong communication and collaboration skills to work with both technical and non-technical stakeholders.
• Self-motivated and detail-oriented with a passion for helping customers succeed.
• Experience with SQL, JSON, or scripting languages is a plus.
• Project management certification (e.g., PMP) is a plus.

BONUS POINTS…

• Previous experience in a B2B technical support role at a SaaS company
• Experience with email, push or SMS software
• Experience with JIRA, Zendesk, or Intercom

• Private Health Insurance
• Paid Time Off
• Training & Development