Technology Support and Asset Administrator - Remote

• Provide first-level technical support and manage troubleshooting for hardware, software, and system access issues.
• Maintain and update the IT asset register, including setup, configuration, tracking, and logistics of company hardware.
• Manage end-to-end onboarding and offboarding processes for client and staff, ensuring timely setup, deployment, and retrieval of equipment.
• Coordinate with vendors and procurement teams for equipment sourcing, repairs, and delivery while ensuring quality and compliance with SLAs.
• Monitor support tickets, onboarding/offboarding progress, and asset movements through HubSpot to maintain accurate documentation.
• Suggest and implement process improvements to enhance IT operations and asset management efficiency.
• Conduct IT onboarding, induction, and refresher training sessions to ensure staff awareness and compliance with company policies.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Minimum of 10 years’ experience in IT operations, technical support, or infrastructure management.
• Hands-on experience with IMAC, ITSM, ITIL, IAM, PMO, CRM, M365, Windows 11, Azure AD, and Intune.
• Strong problem-solving, organizational, and communication skills with attention to detail.
• Proficient in IT asset management and documentation using tools such as HubSpot or similar systems.
• Adaptable, proactive, and capable of working in a fast-paced, client-focused environment.
• Willing to report onsite three times a week in our Ortigas office (IBP Tower).

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Onsite
• Monday to Friday dayshift
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Onsite bonuses and allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/