Tele Collection Specialists - September 2

Join us as our next Tele Collections Specialist and help shape the future of fintech!

Location

• Onsite | Kalaw, Manila City

The Role

• Customer Engagement: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
  
• Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  
• Documentation: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
  
• Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  
• Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  
• Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  
• Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
  
• Adaptability: Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.
  

The Ideal Candidate

• Previous Collections Experience: Minimum of 1 year of experience in collections or a related role, preferably in a financial services environment.
  
• Excellent Communication: Strong verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  
• Empathy: Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  
• Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
  
• Compliance Knowledge: Familiarity with debt collection regulations and compliance standards, including FDCPA.
  
• Computer Proficiency: Comfortable using collection software, CRM systems, and Microsoft Office Suite.
• Ethical Conduct: Maintain a high level of integrity and ethical conduct in all collection activities.