Telecom- TBO Specialist (L2 Support)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

MR Ops L2 Support Specialist to provide Level 2 operational support for Managed Resources (MR) systems. This role is critical in maintaining system reliability and performance, with a focus on resolving incidents, managing service requests, and ensuring smooth operations across platforms.
Note: All Level 3 responsibilities and escalations will be handled by the Globe MR Team.

What will your job look like?

• Provide Level 2 support for MR Ops systems, including incident resolution, service request handling, and operational monitoring.
• Troubleshoot and resolve issues related to data pipelines, scheduling, and system performance.
• Collaborate with the Globe MR Team for L3 escalations and advanced troubleshooting.
• Maintain and update support documentation, runbooks, and knowledge base articles.
• Participate in on-call rotations and ensure coverage during weekends and holidays.
• Monitor workflows and job executions using tools like Airflow/Anow and DBT.
• Support data operations and reporting using Snowflake and Google Suite (GSheet).

All you need is...

• Required:

  • BS Degree Graduate preferably IT, Computer Science (Technical course).
  • Hands-on experience with Snowflake, Airflow/Anow, DBT, and Google Suite (especially GSheet).
  • Strong analytical and troubleshooting skills in a production support environment.
  • Familiarity with incident and change management processes.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication and documentation skills.
  • with 4+ years of professional work experience. 
  • Willing to work on a Hybrid Set up, 3x per week, Dayshift in BGC, Taguig City. 
  • Local Hiring only.

  Preferred:

  • Experience in MR Ops or similar operational support roles.
  • Exposure to ITSM tools (e.g., ServiceNow, Jira).
  • Basic scripting or automation experience is a plus.
  • Telecom background and experience.
  • Participation in on-call rotation is required. 

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development