Telemarketing and Customer Service Associate

Telemarketing and Customer Service Associate (Rolling Intake)

Opportunity Expired

At SGS, you are part of a commitment to enable a better, safer, and more interconnected world. Apply today!

Opportunity details

Opportunity Type

Graduate Job

PHP 22,000 - 25,000

Prosple salary estimate

Start Date

Ongoing

Applications Close

28th of January, 2024 (Prosple estimate closing date)

SGS is recognized as the global benchmark for sustainability, quality, and integrity. Their 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Your responsibilities

Primary Responsibilities:

• Generally responsible for the preparation of individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business. Materializes current sales opportunities and identifies new ones to meet required revenue targets within defined areas of responsibility.

Specific Responsibilities:

• Answers inbound sales inquiries relating to products, services, and current promotions
• Communicates and explains the value of the client brand and benefits of services to potential customers through establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results
• Anticipate, identify, and understand client’s needs and pains and translate those into sales opportunities
• Ensure timely and professional submission of all information as requested by clients, ensure follow-up
• Prepare and submit timely and accurate reports of sales activities.
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports, and making recommendations to managers
• Maintain positive relationships with current and potential clients through regular contacts
• Coordinate with clients and avoid any discontinuation from his or her end.
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate
• Assist with invoicing and support for collection as determined by the Business Manager

They invest significantly in training and encourage you to drive your development through a range of open learning channels – from traditional classroom and work-related training to micro-learning and social online learning.

Prosple estimated monthly salary is from Php 22,000 to Php 25,000. SGS offers competitive remuneration and a wide range of benefits including:

Increase skills, knowledge, and performance while creating future industry leaders and enhancing continuous professional development with ISO and business training courses.

Direct your own learning journey through education, internal mobility, and opportunities to learn through the network. Tailored development plans can also be used to reflect your aspirations and investment in your future.

Work-life balance

They offer a range of options, from flexible working to virtual, commuter, and expatriate arrangements to meet our growing global environment.

Company culture

They are internationally acknowledged sustainability leaders with a strong sustainability culture. They empower 96,000 employees around the world to take tangible actions and think sustainably.

About you

• Fresh College graduate of any business, marketing, or related course.
• Fluent in Pilipino and high level of written and verbal English
• Must have a proactive approach to all responsibilities.
• Ability to interact confidently and comfortably with a variety of Executives and Departments.
• Ability to multi-task
• Ability to work effectively under specific time constraints
• Excellent attention to detail, communication skills, and organization skills
• Must demonstrate professional mannerisms, discretion, and client service in this front-line position.
• Quick learner – Has the ability to learn new systems, products, and services

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

• HR Interview
• Hiring Manager's Interview
• Final Interview

Source/s:

• sgs.com
• youtube.com

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry Pathway

Degree or Certificate

Minimum Level of Study

Diploma or higher

Study Field

B

Work rights

The opportunity is available to applicants in any of the following categories.