Telemarketing Officer
About BDO
BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary
The Telemarketing Officer is responsible in generating applications for BDO credit card, billings for installment programs and ensuring quality of all applications. Preparation of reports on all applications received and call list tracking reports on all applications received and call list tracking reports.
Key Responsibilities
Conduct call-out activities to clients with the main objective of generating applications for credit card / installment facility / bookings for loans.
Conduct the agreed number of call attempts, contacts and turn-in ratios at the start of each campaign.
Ensure to process or conduct call out to all the names in the list provided by Telemarketing Unit.
Maintain quality of applications by ensuring completeness, authenticity and validity of information.
Adhere to sales / marketing scripts and cross selling activities of other sales / marketing related programs.
Qualifications
Bachelor’s degree relevant to the job
At least 2 years of work experience in Telesales/Customer Service
Good communication skills
Willing to work onsite in Ortigas
Application Generation
Conduct call out activities to customers with the main objective of achieving business KRA’s
Sales Target is dictated upon group’s quota on a per campaign basis.
Conduct the agreed number of call attempts, contacts and turn-in ratios at the start of each campaign. (according to standards set on AHT, schedule adherence and utilization) Assumed contact rate and expected daily call attempts given actual handling time (AHT) schedule and its utilization standards.
Ensure to process or conduct call out to all the names in the list provided by Telemarketing Unit.
Prepare daily productivity reports. (track attempt outcome and objections)
Quality Monitoring
Maintain quality of applications by ensuring completeness, authenticity and validity of information.
Provides timely and quality inputs for reporting and analyzing purposes.
Identifies caller concerns and objections and handle them accordingly.
Other Functions
Performs other related duties that may be assigned by the supervisor and Head of Telemarketing Unit from time to time.
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