Template Scheduler

About the Role

Beehive BPO is seeking a highly organized and detail -oriented Scheduler to manage one of the most critical coordination points in our operations: template appointment scheduling and routing.

In this role, you will ensure that template appointments are accurately scheduled, properly confirmed, efficiently routed, and aligned with shop and field capacity. Your work directly impacts fabrication timelines, installation schedules, and overall customer satisfaction.

Key Responsibilities

• Schedule all template appointments in accordance with company policies and management direction
  

• Route template appointments at least two business days in advance to ensure proper technician capacity and efficient travel time
  

• Sequence jobs to support smooth production flow and on -time installations
  

• Perform confirmation and reminder calls with homeowners
  

• Send and monitor confirmation messages via Jmail (text and email)
  

• Track customer responses and follow up until appointments are fully confirmed
  

• Monitor jobs marked as “Ready to Schedule” and move them into the calendar promptly
  

• Handle inbound calls and emails related to scheduling concerns or changes
  

• Identify scheduling conflicts, missing details, or readiness issues and escalate when necessary
  

• Maintain accurate, up -to -date scheduling systems and records
  

• Log confirmations, responses, exceptions, and schedule adjustments
  

• Proactively prevent last -minute changes, missed appointments, and avoidable reschedules
  

Requirements

Qualifications

• At least 2 years of experience in scheduling, dispatching, or coordination roles
  

• Strong organizational skills with the ability to manage high -volume scheduling
  

• Excellent verbal and written communication skills
  

• Experience coordinating with field teams, technicians, or operations staff
  

• High attention to detail and accuracy in data entry and record -keeping
  

• Ability to prioritize tasks and manage multiple schedules simultaneously
  

• Comfortable working in a fast -paced, deadline -driven environment
  

• Experience using scheduling software or CRM systems (Moraware experience is a strong advantage)
  

• Proficient with email, phone systems, and internal tracking tools
  

Benefits

What We Offer

At Beehive -BPO Corp (also known as SolutionCX), we strive to provide a supportive and rewarding work environment. Employees can look forward to the following benefits:

• ONSITE Potential Hybrid once performance has been established
  

• Full government -mandated benefits: SSS, PhilHealth, and Pag -IBIG
  

• Night differential pay and holiday compensation
  

• 13th -month pay bonus
  

• Free HMO coverage with 1 free dependent upon regularization
  

• Paid leave entitlements upon regularization
  

• Accident insurance for added peace of mind
  

• Quarterly Perfect Attendance Incentives
  

• Company -Sponsored Events – Team building, employee engagement programs, and more
  

• Awards & Recognition Programs to celebrate outstanding performance