Tenant Relations Assistant

FILINVEST COMPANY: Pro-Excel Property Managers Inc. (PPMI)

POSITION TITLE: TENANT RELATIONS ASSISTANT

JOB SUMMARY:

Tenant Relation Assistant provides customer service/relations support and in charge of processing, monitoring, safeguarding of all forms and submit/endorse it to assigned personnel.

QUALIFICATIONS:

• A graduate of any 4 year course
• At least 1 year of working experience in the related field is required for this position
• Willing to work at Makati City

DUTIES AND RESPONSIBILITIES:

Key Accountability 1 (Tenant Relation)

• Answers phone calls, service request, and assist unit owner/tenant concerns.
• Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.
• Processing and validation of move-in/move-out requirements of unit owner/tenant:
  • Ensures that unit owners/tenants/representatives are contacted, through email or call, regarding the status of their submitted move-in and move-out forms, work permit, gate pass, and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC, Biller, Admin Assistant).
  • Checking of all signed and notarized lease contracts
  • Coordination with broker/leasing company or personnel

• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Contributes to team effort by accomplishing related results as needed.
• Promotes Company policies through effective tenant/customer relations and goodwill activities.

Key Accountability 2 (Administration)

• Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owners registrations, processing of work permit, gate pass and IDs.

• Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.
• Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt
• Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management.
• Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department.

• Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.
• Performs other duties that may be assigned as the need arises.
  

COMPETENCIES AND SKILLS REQUIRED:

• Reporting Skills
• Administrative Writing Skills
• Microsoft Office Skills
• Good both in Oral and Written Communication
• Professionalism
• Time Management Skills
• Ability to resolve conflicts.
• Customer-Service Oriented