Tier 2 Analyst, Global HR Technology Services (Workday Support)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity.

Primary Responsibilities

As a Tier 2 Analyst in our Global HR Technology Services team, you will play a vital role in supporting and enhancing our global Workday platform. You’ll be on the frontlines of HR technology support, partnering with regional HR teams and our in-house Workday experts to ensure a seamless and efficient user experience across all five regions where SGS operates.

This role is ideal for someone who thrives on solving problems, is eager to learn, and enjoys working in a dynamic, global environment.

Specific Responsibilities

· Serve as a key contributor in the stabilization and continuous improvement of Workday post-implementation.

· Provide Tier 2 support for Workday, handling escalations from Tier 1 (local/regional super users) and ensuring timely, high-quality resolution of incidents.

· Act as a subject matter expert (SME) by responding to “how-to” inquiries and guiding users through Workday functionality.

· Perform mass data uploads using EIB, including testing and deployment.

· Configure recurring or simple setup values within Workday to support business needs.

· Collaborate with functional analysts on configuration, testing, and reporting tasks.

· Maintain and improve support documentation and contribute to service optimization initiatives.

TECHNICAL SKILLS & EXPERIENCE

· Experience supporting Workday in a Tier 2 or similar capacity.

· Familiarity with Workday modules such as HCM, Absence, Time Tracking, or Compensation.

· Proficiency in using EIB for data uploads and basic configuration tasks.

· Strong understanding of incident management and support processes.

BEHAVIORAL COMPETENCIES

· Learning Initiative: Actively seeks opportunities to expand knowledge of Workday and HR technologies. Embraces feedback and new challenges with enthusiasm.

· Technical Curiosity: Demonstrates a genuine interest in understanding how systems work and how they can be improved. Asks thoughtful questions and explores new features.

· Problem-Solving Mindset: Approaches issues analytically and creatively. Investigates root causes and proposes practical, scalable solutions.

· Strong Work Ethic: Takes ownership of tasks, follows through on commitments, and consistently delivers high-quality work with attention to detail.

· Collaboration & Communication: Works effectively with global teams across time zones. Communicates clearly, respectfully, and proactively.

· Customer Focus: Prioritizes user experience and strives to deliver solutions that meet the needs of HR and business stakeholders.

This position resides within the Global Corporate HR Team and is a great opportunity for a Workday professional who would want to expand their influence and expertise beyond the technical space.