Tier 2 Customer Service Representative (Cebu On -site)

• Deliver the best customer service to our clients and partner clients globally across different support platforms.
  

• Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting. 
  

• Create support experiences that exceed users' expectations
  

• Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact -finding interviews.
  

Requirements

• At least 2nd year college undergraduate or Associate Degree graduate
  

• Good English communication skills
  

• Minimum 2 years BPO experience (voice account)
  

• Willingness to work in a team environment
  

• Amenable to work on a night shift
  

• Able to work on -site