Trainer

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Trainer, you will support the delivery of training programs for both Boldr employees and external clients or partners. You will attend Train-the-Trainer sessions for assigned modules and facilitate instructor-led training based on established curricula and modules designed to provide near-hire training for prospective job seekers, trainees that require BPO experience, as well as individuals interested in acquiring BPO skills to improve their employability in Boldr openings.

In this role, you will act as both facilitator and coach-guiding discussions, reinforcing key concepts, and ensuring learners build the skills and competencies required for success. You will also conduct post-training assessments and evaluate learning effectiveness to continuously improve training outcomes.

WHY DO WE WANT YOU

We are looking for someone who is both analytical and relationship-driven, ready to advocate for Boldr’s best interests in supplier relationships. You will help us grow by ensuring purchasing operations are efficient, transparent, and aligned with Boldr’s values.

WHAT WILL YOU DO

• Collaborate with Boldr’s Learning and Development and Impact team to deliver training sessions based on established curricula for both internal employees and client-facing audiences.
• Facilitate instructor-led training sessions, workshops, and learning activities for Boldr team members as well as external clients and Impact Sourcing partners.
• Implement, sustain, and ensure the quality and consistency of training programs that have been developed and approved.
• Support client-specific training initiatives by delivering content aligned with agreed learning objectives and operational requirements.
• Conduct assessments and analyze learner performance to identify knowledge gaps and recommend appropriate support interventions.
• Provide coaching and guidance to learners who require additional reinforcement to achieve expected competency levels.
• Conduct post-training evaluations to identify areas for improvement and ensure training effectiveness across internal and external audiences.
• Monitor training engagement, learner performance, and overall program effectiveness.
• Assist in collecting, tracking, and analyzing training performance data to support reporting and continuous improvement efforts.
• Support with vetting potential candidates for BPO Academy training cohorts in Tacloban

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• The ability to manage the full training cycle, including in-person activities
• Great skills in facilitating and presenting
• Excellent skills in both written and verbal communication 
• Training skills: You will need to be able to speak in a friendly way to deliver accurate and clear content, listening to people’s needs and helping communicate options for them.
• A passion for learning and teaching 
• An attitude that is always willing to provide help and support.
• Requiring on-site presence at least three times a week (up to five times during BPO Academy sessions when trainees are also attending classes on site).